Returns and Refunds
We strongly believe in customer satisfaction and do our best to make the returns hustle free. Please read our return policy carefully before placing an order.
If the outer package is damaged or tampered, we advise our customer to check the quality/quantity of the product against the order before accepting the package from the courier agency. In case of any discrepancy, please leave a suitable remark at the time of receipt and send an email to firstname.lastname@example.org informing the same.
Damaged product / Manufacturing defect / Wrongly sent product -
Send us an email to email@example.com with pictures of the product/products attached. Please ensure to send the email within 48 hours from the time of delivery.
Kindly retain all packaging materials and products and wait for detailed instruction from our support team to proceed further. You must take reasonable care of all goods in your possession and return them to us in the same condition to be eligible for a refund.
Non eligible returns:
We do not accept returns if the product delivered to the customer is of the same color & size as ordered by the customer and was delivered in good condition.
In case of eligible refunds or an error that occurred on part of Castle Grand Jewelry, the product/products can be resent to you or the amount can be refunded directly to customer’s credit card or to the original method of payment.
In the case of multiple products being ordered and for some reason we are unable to deliver certain product/products, Castle Grand Jewelry will refund the amount for that particular product/products.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
In case of a mistake on our end, Castle Grand Jewelry will be bearing the mailing charges on the returned item. In all other cases it will be the responsibility of the customer to bear the mailing charges including any custom duty incurred.
The refund will be processed once you are approved for a refund. A credit will automatically be applied to customer’s credit card or to the original method of payment. Our support team will notify you once the refund has been processed.
Once the refund is initiated, please allow 3 to 4 business days for the refund to get posted to your account. If you haven’t received the refund yet, check with your bank or your credit card company. It may take some time before your refund is officially posted.
If you still have not received your refund, please contact us at firstname.lastname@example.org